Connects patient experience and satisfaction data with RLDatix’s event reporting and risk analysis tools to pinpoint care quality issues and their impact on patient safety events.
An all-encompassing view of patient safety
The combined capabilities of RLDatix’s existing Connected Healthcare Operations solutions and SocialClimb’s AI-powered predictive algorithms, patient experience and reputation management tools will empower health systems with a holistic view of patient safety, providing tools to meet patient demand and increase patient retention, identify unforeseen risk and improve care delivery processes.
Key Acquisition Highlights
Gives a 360-degree view of provider performance to identify opportunities for additional risk prevention, education and training for staff.
Leverages AI-powered predictive algorithms to support workforce management efforts in forecasting local patient needs and staffing accordingly.
Delivers reputation management tools to support increased patient retention and drive revenue growth.
Frequently asked questions
Why has SocialClimb joined RLDatix?
SocialClimb’s extensive expertise in patient experience and patient need forecasting supports RLDatix’s connected healthcare operations platform, specifically the workforce management, event reporting and risk and safety tools. When patient experience data is combined with health systems’ risk reports, systems can develop a deeper understanding of potential contributing risk factors and possible root causes of safety events. And when AI-powered analytics for anticipating patient needs are tied into workforce management efforts, health systems can accurately predict when more staffing may be needed. Decision makers can then proactively use these insights to ensure they meet patient demand, provide support for providers and design safety into their care delivery process to improve outcomes.
Together, we can help deliver proactive, safer care for patients nationwide.
When does the change take effect?
SocialClimb has joined RLDatix effective immediately.
What if I have current SocialClimb contracts?
Your contracts are still valid and our relationship is “business as usual.” SocialClimb will continue to operate independently.
Who do I contact for support?
You will continue to work with the same teams you were working with before.
What does this mean for RLDatix customers?
The SocialClimb software will be slowly integrated into RLDatix offerings and become available to our customers. However, customers will not have access to the new software until the start of the new year when integration is slated to begin.
Will there be a charge for customers with potential new offerings?
In 2025, a new solution will be made available to customers for purchase alongside our other solutions.